EddieRS7
Tyre Kicker
- Posts
- 11
- Likes
- 5
- Drives
- Audi RS7
Hello everyone,
I have been a bit of a lurker here since hearing about this forum on Audi-Sport. I had been looking for a decent RS7 for a while and finally landed one a week ago - I’ll come on to that in a minute.
This place seems like a great forum so far. It is perfect for me as I’m not one to hold on to cars for very long and I do like changing brand fairly regularly.
I have been meaning to introduce myself for a while but the situation with my new car has, sadly, geed me along a bit and I need some advice.
I bought an approved used Audi RS7 in Misano Red. It is a 2019 car with 16,000 miles on the clock.
A week after taking delivery, I had the car in for a professional detail and ceramic coating. Whilst in the care of the detailer he called me to tell me that the drivers seat base had suddenly collapsed and I should have a look. At that point he had done all the paint correction work on the car and was about to apply the ceramic coat, so he had that car for a few days.
I went down to his unit and took at look at the seat. The leather is intact and from a visual inspection there seems to be nothing wrong with it but the minute you sit on the seat it feels like a soft mattress. There is simply no give in the seat at all. I’ve never come across anything like it. There is no obvious wear to the seat or any strange noises or creaks coming from it.
Inspection underneath revealed nothing obvious either. At this point I think that the Audi Approved Used Warranty will sort it out and I tell my detailer to complete the work and I’ll deal with it in a couple of days.
Fast forward a few days and I have the car booked into the Audi dealer for them to diagnose the issue. They come back to me very quickly to tell me that the foam seat base has basically disintegrated due to what they call “abuse”. They cannot explain exactly what this means, only that the seat has been “willfully damaged through lack of care”.
They have quoted me a ridiculous sum to replace the seat base and the wiring loom, saying that it is also damaged. They have suggested that whoever has had the car in their care has been stamping on the seat base – most likely whilst being through the sunroof.
My detailer has denied all knowledge and Audi are refusing it as a warranty issue. I can’t honestly say that the seat felt strange to me in the short time that I had been driving it, so it could be that the seat was already on the way out or that the detailer as damaged it. Both are denying any liability.
What would you do?
I have been a bit of a lurker here since hearing about this forum on Audi-Sport. I had been looking for a decent RS7 for a while and finally landed one a week ago - I’ll come on to that in a minute.
This place seems like a great forum so far. It is perfect for me as I’m not one to hold on to cars for very long and I do like changing brand fairly regularly.
I have been meaning to introduce myself for a while but the situation with my new car has, sadly, geed me along a bit and I need some advice.
I bought an approved used Audi RS7 in Misano Red. It is a 2019 car with 16,000 miles on the clock.
A week after taking delivery, I had the car in for a professional detail and ceramic coating. Whilst in the care of the detailer he called me to tell me that the drivers seat base had suddenly collapsed and I should have a look. At that point he had done all the paint correction work on the car and was about to apply the ceramic coat, so he had that car for a few days.
I went down to his unit and took at look at the seat. The leather is intact and from a visual inspection there seems to be nothing wrong with it but the minute you sit on the seat it feels like a soft mattress. There is simply no give in the seat at all. I’ve never come across anything like it. There is no obvious wear to the seat or any strange noises or creaks coming from it.
Inspection underneath revealed nothing obvious either. At this point I think that the Audi Approved Used Warranty will sort it out and I tell my detailer to complete the work and I’ll deal with it in a couple of days.
Fast forward a few days and I have the car booked into the Audi dealer for them to diagnose the issue. They come back to me very quickly to tell me that the foam seat base has basically disintegrated due to what they call “abuse”. They cannot explain exactly what this means, only that the seat has been “willfully damaged through lack of care”.
They have quoted me a ridiculous sum to replace the seat base and the wiring loom, saying that it is also damaged. They have suggested that whoever has had the car in their care has been stamping on the seat base – most likely whilst being through the sunroof.
My detailer has denied all knowledge and Audi are refusing it as a warranty issue. I can’t honestly say that the seat felt strange to me in the short time that I had been driving it, so it could be that the seat was already on the way out or that the detailer as damaged it. Both are denying any liability.
What would you do?