moonstone
Tyre Kicker
So the latest on this beast is that the fault cleared yesterday and I took it a drive, before it promptly came back again. Monarch in Glasgow called me back to say that they couldnt take the car until the 30th of January and that given the description of the fault they recommend it goes to a JLR dealer.
Supplying dealer have now booked it into the main dealer local to me on the 14th of Jan, arranged to have it collected and delivered, organised a courtesy car for us if we need it (we don't at the minute) and have agreed to extend our distance-selling cancellation rights to the end of January to cover a worst-case scenario where we're still not happy. The MD called me this morning to apologise.
So we've decided that as long as it gets sorted and a clean bill of health from the JLR dealer we're going to keep the car as it really is a superb example and armed with a full check from JLR that the car is sound, that is something that other cars we might purchase from an Indy dealer wouldn't have.
I also have to say that in my history of buying cars both new and used that have arrived with a problem this particular dealership is handling the problem better than any other I've ever experienced. So although it's all very disappointing I really can't fault what's happening to remedy things.
Supplying dealer have now booked it into the main dealer local to me on the 14th of Jan, arranged to have it collected and delivered, organised a courtesy car for us if we need it (we don't at the minute) and have agreed to extend our distance-selling cancellation rights to the end of January to cover a worst-case scenario where we're still not happy. The MD called me this morning to apologise.
So we've decided that as long as it gets sorted and a clean bill of health from the JLR dealer we're going to keep the car as it really is a superb example and armed with a full check from JLR that the car is sound, that is something that other cars we might purchase from an Indy dealer wouldn't have.
I also have to say that in my history of buying cars both new and used that have arrived with a problem this particular dealership is handling the problem better than any other I've ever experienced. So although it's all very disappointing I really can't fault what's happening to remedy things.
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