moonstone
Tyre Kicker
So here’s an interesting story…
One of my neighbours bought a new M4 about 3 years ago. Lovely guy and a fellow car enthusiast. He had issues with it from the get go. Namely an issue with the drivers seat. Dealer had it back a number of times and they couldn’t fix it. So he decided to reject the car. This was after about a year of ownership.
BMW Finance rejected his rejection on a number of spurious counts and so he took his case to the financial ombudsman, who upheld his complaint.
During all this time that it had been back at the dealer for extensive periods of time, they gave him an X4M, which is really liked. I have to say in the metal it was a much more handsome thing than the magazine photos portray and he was seriously thinking about doing a deal to swap the M4.
Anyway, after his rejection was upheld, BMW Finance closed his agreement and confirmed in writing that the agreement was finished and the car was no longer his responsibility (and that they would arrange for it to be collected).
He then bought an X3M (preferring it over the X4) and patiently awaited it to be collected by BCA or whatever agent BMW Finance were using.
Fast forward to today - TWO YEARS LATER - the car is still parked on his drive. Multiple calls to BMWF have only yielded confused promises to “look into it and get back to him” but nothing has ever happened
As it was a PCP agreement (rather than a lease) he is the registered owner and keeper.
He’s at the point where he’s going to take legal advice. The ironic thing is that dealers last attempt to fix the problem with the seat actually worked, but by then it was too late and he’s had one of the last F82s sitting rotteng on his drive ever since! Think how much that has cost them in depreciation!
One of my neighbours bought a new M4 about 3 years ago. Lovely guy and a fellow car enthusiast. He had issues with it from the get go. Namely an issue with the drivers seat. Dealer had it back a number of times and they couldn’t fix it. So he decided to reject the car. This was after about a year of ownership.
BMW Finance rejected his rejection on a number of spurious counts and so he took his case to the financial ombudsman, who upheld his complaint.
During all this time that it had been back at the dealer for extensive periods of time, they gave him an X4M, which is really liked. I have to say in the metal it was a much more handsome thing than the magazine photos portray and he was seriously thinking about doing a deal to swap the M4.
Anyway, after his rejection was upheld, BMW Finance closed his agreement and confirmed in writing that the agreement was finished and the car was no longer his responsibility (and that they would arrange for it to be collected).
He then bought an X3M (preferring it over the X4) and patiently awaited it to be collected by BCA or whatever agent BMW Finance were using.
Fast forward to today - TWO YEARS LATER - the car is still parked on his drive. Multiple calls to BMWF have only yielded confused promises to “look into it and get back to him” but nothing has ever happened
As it was a PCP agreement (rather than a lease) he is the registered owner and keeper.
He’s at the point where he’s going to take legal advice. The ironic thing is that dealers last attempt to fix the problem with the seat actually worked, but by then it was too late and he’s had one of the last F82s sitting rotteng on his drive ever since! Think how much that has cost them in depreciation!